I did not receive a one-time code.

The one-time code is imprinted on the personalized Registration / Proxy form which you have received from the Company together with the invitation to the general meeting. Should you have mislaid or not received the form, please contact the share register of the Company. You can find the contact details in the invitation to the general meeting.

When will the one-time code expire?

The one-time code expires once you have granted a proxy or ordered an admission card. You can then still continue to use the GVMANAGER Online portal to order publications, etc., until you sign out. Thereafter the code will be locked.

Why do I get a message saying the one-time code is invalid?

This occurs if the one-time code has already been used to grant a proxy or to order an admission card, or if you have mistyped it repeatedly (see next question).  

I have mistyped the one-time code too many times; now it is locked. How can I still submit my instructions?

If you have repeatedly entered your one-time code incorrectly, it will be locked for security reasons for approximately twenty minutes. Please wait and then try again.

Why can I neither grant a proxy nor order an admission card?

In this case you have either already ordered an admission card or there are no shares currently registered in your name with the share register of the Company.

If you have already ordered an admission card but cannot attend the general meeting personally and would therefore like to grant a proxy to the Independent Proxy or a Third Party instead, please contact the share register of the Company. A new one-time code will then be issued.

If you have received a personal one-time code but no shares are currently registered in your name with the share register of the Company, your code remains valid. However, you can only use it to grant a proxy or to order an admission card once you have again registered shares.

How can I alter my instructions of a granted proxy?

As long as you are signed into the GVMANAGER Online portal, you can alter your instructions at will. If you would like to alter your instructions at a later time, you can request a new one-time code from the share register of the Company. You can find the contact details in the invitation to the general meeting.

Which instructions will apply if I grant a proxy both electronically and in writing?

If you give instructions using multiple channels, the date of the last declaration of intention will prevail (date of usage of the GVMANAGER Online portal, date of written power of attorney). In case of identical dates, the electronic instructions will prevail. The electronic or written order of an admission card supersedes prior instructions in any case.

What will happen to a proxy already granted if I order an admission card? 

The proxy granted will become void if you order an admission card.

Why can I not order additional publications?

You can only submit one electronic order of publications, and for only one copy of each publication type. If you would like to order additional publications, please contact the share register of the Company. You can find the contact details in the invitation to the general meeting.
PLEASE NOTE: This feature is not supported by all companies on the GVMANAGER Online portal.

What is the difference between the domicile address and the correspondence address?

The domicile address is your physical address; your mail is typically delivered there. If you have submitted an alternative address to the share register of the Company for the delivery of your mail, this is your correspondence address.

How can I as a corporate body submit a change of address?

Please enter the name of the company in the “Name / Company” field of the address form and leave the “First Name” field blank.
PLEASE NOTE: This feature is not supported by all companies on the GVMANAGER Online portal.

Why is my submitted change of address not visible?

Address changes are not stored in the GVMANAGER Online portal but are forwarded to the share register of the Company; therefore, the entry form is always empty.
PLEASE NOTE: This feature is not supported by all companies on the GVMANAGER Online portal.

I have another question.

Please contact the share register of the Company. You can find the contact details in the invitation to the general meeting.